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Frequently Asked Questions
about us
Artatunity is your ultimate online destination for Contemporary African Wall Art that goes beyond the ordinary. We feature a carefully curated selection of works from some of the most exciting emerging artists across the African continent.
We don’t just showcase art—we empower artists. Each sale directly supports our artists through a royalty commission, providing them with the financial freedom to focus on what they do best—creating. But we go further: we provide career guidance, assist with residency applications, and offer tools to help artists thrive on the global stage.
Artatunity is proudly based in The Netherlands. By using warehouses in the USA and Europe we are able to efficiently deliver our open-edition prints worldwide wthout any custom fees for you. This approach not only ensures faster delivery but also reduces our environmental footprint by minimizing the need for long-distance shipping. Only our limited-edition prints are shipped from The Netherlands.
If you have any questions or special requests, we’re here to help! Simply submit your inquiry through our contact form, and our team will get back to you within 24 hours. For a quicker response, contact us through the WhatsApp button below ;-)
Printing & Framing
We're committed to delivering the highest quality prints to showcase the beauty of contemporary African art.
- Fine Art Prints: Printed on 230gsm Smooth Art Paper, known for its exceptional texture and vibrancy.
- Limited Edition Prints: Produced on Hahnemühle Photo Rag 308gsm, a world-renowned choice for museum-quality art.
Both papers are considered the best in the art world, ensuring that every piece you purchase is a true masterpiece.
We offer a selection of high-quality frames to complement and preserve your artwork. Our frames are crafted from sustainably sourced, FSC-certified woods and are available in natural, black, and white finishes. Each frame is handmade and hand-finished, with carefully glued, sealed, and sanded corners to ensure a seamless appearance. We use premium acrylic glazes that are lightweight and UV-protecting, safeguarding your prints from sunlight, moisture, and dust damage. Our frames arrive pre-framed and ready to hang, with the print sealed inside, ensuring your artwork remains in mint condition for years to come.
Fine Art Reproduction is a specialized process for digitally capturing original artworks with unmatched precision and detail. At Artatunity, we use the Hasselblad H4D 200MS for our Limited Edition prints, the gold standard in art reproduction technology, trusted by leading institutions like the TATE Modern and Metropolitan Museum of Art. This ensures that every reproduction retains the essence and integrity of the original masterpieces.
At Artatunity, sustainability is at the core of what we do. We use only FSC-certified paper, ensuring responsible forestry and environmentally friendly materials. Additionally, our global network of print labs allows us to significantly reduce our environmental footprint by producing your print at the lab closest to your location. This approach minimizes transportation emissions while maintaining the highest quality standards.
Shipping & returns
We aim to provide affordable and reliable shipping options to ensure your art reaches you in perfect condition.
Processing Time
- All orders are processed within 2-5 business days.
- Custom or made-to-order items may take additional time. Specific lead times will be detailed on the product page.
Shipping Costs
To make shipping more affordable, we’ve introduced flat-rate pricing:
- Europe: Shipping costs €7.50
- USA: Shipping costs USD 9.99
- Rest of the World: Shipping costs €19.99 - 49.99
Delivery Time Estimates
- USA: 5-7 business days
- Europe: 5-10 business days
- UK: 3-7 business days
- Australia: 10-15 business days
- Rest of the World: 10-20 business days
Delivery times may vary depending on your location and any customs processing delays.
We want every customer to be 100% happy with their purchase. If you experience any issues with your order, we’re one message away to step in and make things right!
Eligibility for Returns
We accept returns for the following reasons:
- The item arrived damaged or defective.
- The wrong item was sent.
We may accept returns for buyer’s remorse or change of mind, but in this case the customer bears responsibility for return costs.
Please note: All items are made to order to maintain the highest quality, so we do not offer refunds or exchanges for non-eligible reasons.
How to Initiate a Return
To request a return, follow these steps:
- Contact us within 7 days of delivery at info@artatunity.com, including clear pictures of the issue.
- Our team will review your request and provide return instructions.
Return Shipping
- If the return is approved, we will cover return shipping costs for defective or incorrect items.
- Customers are responsible for return shipping costs to our warehouse in The Netherlands for non-defective items.
Refunds
- Refunds will be issued once the returned item is received and inspected.
- Refunds will be processed to the original payment method within 7-10 business days.
- Shipping costs are non-refundable unless the issue was caused by our error.
Contact Us
If you have questions or need assistance with your order, please reach out to us at info@artatunity.com.